As more meters are being used, with readings more often, the industry is reflecting on the value of remote meter reading through different channels such as the internet, telemetry and radio frequency. But how remote should your meter reading function become before you invest in an automated meter reading solution?
As the world total of AMR units in operation passes 100 million, the energy sector is seeking other advanced metering options and customer management technologies that make remote meter reading a day-to-day function of business.
It is not enough to have a remote meter reading capability - success lies in the level of system integration, streamlining, compliance with regulatory requirements and evolutionary improvement in customer satisfaction that your business is able to achieve.
The smart providers understand that customer facing activity is the crucial area in which competitive advantage can be gained, and improvement must be achieved at a reasonable per customer rate. Before considering remote meter reading, consider the impact this investment will have on the customer experience.
In our experience, it is highly likely that the remote meter reading option will be less cost-effective than a flexible, scalable, smart business information system that takes meter information and turns it into the gold of customer knowledge. Seven X is the most flexible, scalable and intelligent solution that integrates and streamlines all your activities and gives you all the knowledge you need at the click of a mouse without disrupting your existing IT infrastructure.
Find out more about how Seven X can add value to your remote meter reading system.