Field Data Capture

Field data capture is a vexed area of business that can be fraught with risk and cost. What's more, clients and regulators are expecting that field data capture can occur monthly, weekly and even daily.

It can be a costly exercise managing field data capture from a base with a field force and inadequate mechanisms to manage exceptions and incidents that could put readers off schedule and jeopardise contract relationships.

Your field data capture solution needs to be easy and flexible to update, and you must be able to manage work to and from the field force with ease. With many systems, it is still all too easy for workflow and dispatch errors to creep in, which can have a significant impact on a company's reputation.

A standard workflow management system is not sufficient to manage the complexities of the energy industry - in fact, it can be a short term solution to the field data capture quandary, or, worse, a dead end.

For instance, what if your business grows and you end up with a roomful of dispatchers and a large field force, but your field data capture system is still disjointed from administration and invoicing processes.

It is not enough to have a system that provides field data capture without the ability to interpret the data and convey it to other parts of the overall business information system.

If the field data capture system is able to receive jobs, assign job tracking automatically and re-organise rosters seamlessly to create the most efficient routes, staff and supervisors can gain greater control over their day-to-day activities so they are able to manage by exception only. Their time can then be diverted to higher value activities such as improving customer service, resolving issues and contributing to the growth of the business.

The secret to success in the quest for the perfect field data capture solution is to be distinguished from its competitors by your ability to manage the flow and interpretation of disparate forms of information. You need to be able to do this without bringing the business to a halt financially or operationally while it makes way for a complex technological solution.

Follow this link to find out more about how Seven X can organise your business processes without reorganising your business.